Help Center

FAQ

Product Questions

Is it real diamond jewelry?

Is your jewelry and diamonds certified?

Where do your diamonds come from?

Do you have catalogs?

What type of warranty do you provide?

Can purchase one single mens earring as opposed to a pair?

Can items that do not qualify for free shipping be combined if they are sent to the same address?

Do you make any custom changes to a piece of jewelry or custom orders for customers?

Ordering

Is it safe to order online?

What payment methods do you accept?

Can i cancel my order?

I canceled my order but i haven't received a credit yet. How long do credits take?

Can i return an item?

Do you sell or share your customer information with other companies?

How is my order packaged?

Shipping

How long will it take to receive my order?

How much is domestic shipping within the U.S.?

Do you ship to other countries?

Can i ship my order to a different address?

What shipping companies do you use and do you require signature upon delivery?

Do you collect sales tax when shipping to my state? What are the duties and taxes?

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