We guarantee all our jewelry is 100% genuine and real. If metal is stated to be gold it is solid gold (not gold plated), If platinum it is 95% platinum, If it is stated that the item contains diamonds then all diamonds are natural mined diamonds. Also all diamonds are appraised by gia certified experts using latest tools which allows them to provide the most exact grading. We would make sure you are happy with the purchase.
Certain items, such as bridal sets over $500 in cost, solitaire rings and studs, and other select pieces are GIA certified and include an appraisal card with purchase. In most cases it is sufficient to be used for insurances purposes.
No, Sorry, we do not provide paper catalogs. We have too new designs coming out constantly, and therefore, not able to print new catalogs all the time. To view our designs please log it to our web site and browse our online catalog.
Our items come with a 30 day warranty which covers labor to fix all manufacturing defects. Warranty does not cover fixing damages resulting from accident or damages caused by unauthorized third parties.
Yes, all transactions are encrypted using 128 bit encryption technology (the highest available) and go through SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation.
We accept all major credit cards: Visa, Mastercard, American Express and Discover as well as Debit Cards which bear the visa or MasterCard Logo. We also accept Paypal, Checks, Money Orders, Bank Wire Transfers and Western Union Transfers.
All returns we receive are inspected for signs of wear and all requests for credits usually submitted within 48 hours of receipt; however, it may take 7-14 business days for you to receive your credit. you should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
Yes, we provide 30 day money back guarantee for our jewelry purchases. If, within this period, you are not satisfied with your purchase, we will replace the item, provide a credit for merchandise amount or issue a refund less any shipping charges. Please see our returns page for returning instructions.
For standard orders within the U.S., we ship using secure, non-descript packaging material. While we do not gift wrap, your items are sent in elegantly non-branded gift packaging - ideal for gifting or personal storage.
Yes, we ship worldwide. Delivery to Canada is $45 (includes insurance), Delivery time is 2-4 business days. International delivery is $65 (to any other country), delivery is usually within 4-6 days from the ship date and includes insurance.
Yes! Please call you credit card company and add the address you would like us to ship the item to your account, then enter this address as your billing address (for your security you must enter your present billing phone number, one of our representatives will call you on this number to verify your information). Remember to use a street address, not a Post Office Box, for any shipping address.
We use mostly FedEx and UPS for our deliveries. All our packages require signature upon delivery and will not be left at the door or any other place unattended. If you are not available to sign for your package please contact us.
For U.S. orders, we currently collect sales tax based on the order's "ship to" address. We also collect duties and taxes when shipping to Canada and within the European Union (EU). For all other destinations overseas, customs will contact you if you owe additional taxes and duties. If you would like more information, you need to contact your country's local customs office.